MENU

Terms and Conditions

Returns/Refund Policy

If the goods you receive are faulty or damaged they will be replaced, or the purchase price refunded, at our discretion. You must contact us within 48 hours of receiving your parcel.  All of our products are handcrafted and as such may have minor variations.  There may also be slight colour variations due to monitor settings, but we do our best to ensure all products are shown as accurately as possible.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party.

Credit card details are not stored anywhere on our servers, nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Your name and address are provided ONLY to the delivery company who is contracted to deliver your parcel.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 4-5 days for delivery.